Refund Policy

At SeeDance AI, we strive to deliver exceptional AI-powered video generation services that meet your creative needs. We understand that circumstances may arise where you need to request a refund. This Refund Policy outlines our approach to refunds and the conditions under which they may be granted.

1. Our Refund Philosophy

We believe in providing value through our AI video generation platform. While we aim to ensure customer satisfaction, the computational resources required for AI video generation and the nature of digital services necessitate specific refund guidelines to maintain fair and sustainable operations.

2. Refund Eligibility Requirements

To be eligible for a refund consideration, the following conditions must be met:

Time Limitation: Refund requests must be submitted within 3 days of your initial purchase or subscription activation. Requests submitted after this period will not be eligible for processing.

Usage Threshold: Refunds are only available if you have consumed fewer than 20 credits from your purchased plan or subscription. Once you exceed this usage limit, the refund eligibility expires regardless of the time elapsed.

Account Standing: Your account must be in good standing with no violations of our Terms of Service or community guidelines.

3. Non-Refundable Circumstances

The following situations are not eligible for refunds:

• Dissatisfaction with AI-generated content quality or results
• Technical difficulties on your end, including internet connectivity issues
• Failure to use credits within the subscription period
• Change of mind after exceeding the usage threshold
• Requests submitted beyond the 3-day window
• Violations of our Terms of Service or acceptable use policies

4. Refund Request Process

If you meet the eligibility criteria and wish to request a refund, please follow these steps:

Step 1: Contact our support team by sending an email to [email protected] with the subject line "Refund Request."

Step 2: Include the following information in your email:

• Your registered email address
• Order or subscription ID
• Date of purchase
• Detailed reason for the refund request
• Current credit usage from your account

Step 3: Submit your request within the 3-day eligibility window.

5. Review and Processing

Upon receiving your refund request, our team will:

• Review your account status and usage history
• Verify eligibility against our refund criteria
• Respond to your request within 1-3 business days
• Process approved refunds within 3-5 business days to your original payment method

6. Subscription Cancellations

Please note that canceling your subscription is different from requesting a refund:

• Cancellation: Stops future billing but does not refund current period charges
• Refund: Returns payment for the current period if eligibility requirements are met

To cancel your subscription, you can do so directly by contacting [email protected].

7. Dispute Resolution

If you disagree with our refund decision, you may:

• Request a review by providing additional information
• Escalate the matter through your payment provider's dispute process
• Seek resolution through applicable consumer protection agencies

8. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after policy changes constitutes acceptance of the revised terms.

9. Contact Information

For refund requests or questions about this policy, please contact us:

Email: [email protected]

We appreciate your understanding and look forward to providing you with exceptional AI video generation services.